Contact/FAQ

✨ Contact Us

We’re Here to Help

At Kiana by Kashi, your satisfaction is our priority. Whether you have questions about our anti-tarnish jewellery, need help with your order, or want styling advice, our team is always ready to assist you.

We believe in building lasting relationships with our customers through trust, transparency, and quick support.

📩 Get in Touch

Customer Support Email: your@email.com
Business Inquiries: business@email.com
Response Time: Within 24–48 hours
Working Hours: Monday to Saturday, 10 AM – 6 PM

You can also connect with us through our social media platforms for updates, new arrivals, and styling inspiration.

💬 Send Us a Message

Have a question? Fill out the contact form on this page and our team will get back to you as soon as possible.

We’re always happy to help you shine brighter.

✨ Stay Golden with Kiana by Kashi ✨

❓ Frequently Asked Questions (FAQ)

1. What is anti-tarnish jewellery?

Anti-tarnish jewellery is specially coated to prevent fading, discoloration, and oxidation. Our pieces are designed to maintain their shine for a long time with proper care.

2. Is your jewellery waterproof?

Yes, our jewellery is water-resistant and sweat-resistant. However, for longer durability, we recommend avoiding prolonged exposure to water, perfumes, and harsh chemicals.

3. Will the colour fade over time?

Our tarnish-resistant jewellery is made to last. With proper care and storage, the shine remains intact for a long time.

4. Is your jewellery safe for sensitive skin?

Yes, our jewellery is skin-friendly and suitable for most skin types. We prioritize comfort and quality in every design.

5. How should I store my jewellery?

Store your jewellery in a dry place, preferably in a separate pouch or box. Wipe gently after use to maintain its shine.

6. How long does shipping take?

Shipping timelines depend on your location. Orders are typically processed within 2–3 business days, and delivery usually takes 3–7 working days.

7. Do you accept returns or exchanges?

Please refer to our Return & Exchange Policy page for detailed information regarding eligibility and timelines.

8. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS